Will PayPal refund if item not described?
PayPal’s Purchase Protection program may apply when you encounter these specific problems with a transaction: You didn’t receive your item from a seller (referred to as an “Item Not Received” claim), or. You received an item, but the item isn’t what you ordered (referred to as a “Significantly Not as Described” claim).
How do I dispute a PayPal item not as described?
How to respond to a Significantly Not as Described PayPal claim
- Log in to your PayPal account.
- Go to the Resolution Center.
- Click “Respond” in the “Action” column next to your claim.
- Select how you would like to respond and click “Continue.”
What happens if you don’t respond to a claim on PayPal?
If a claim is filed, the seller is asked to respond within 10 days. If the seller doesn’t respond, the claim will automatically close in the buyer’s favor, and a full refund will be issued. If the seller does respond, PayPal will work to evaluate the information provided and determine the outcome of the claim.
Can PayPal force you to refund?
If a seller loses a Significantly Not as Described claim due to the item sold being counterfeit, the seller will be required to provide a full refund to the buyer and you will not receive the item back.
What is significantly not as described?
Significantly Not as Described means an item that is materially different from what the Seller described in the item listing. Here are some examples: You received a completely different item. For example, you purchased a book and received a DVD or an empty box. The condition of the item was misrepresented.
How do you fight something not as described?
For INAD ” Item not as described” chargebacks the only thing you can do is accept a “Return for Refund” AND send a “Return Label”. As an experiment, I stopped waiting for buyers to file a return or chargeback.
Do sellers ever win PayPal claims?
Do Sellers Ever Win Paypal Disputes? Seller protection protects sellers from unauthorized transactions and claims that items are not received. In the event that PayPal finds proof that the items were received or the buyer made the purchase, the seller will be on the winning side.
Do sellers ever win a PayPal dispute?
If the evidence that you have provided is compelling, you are very likely to get a positive outcome. However, if you don’t have the order tracking information or proof of shipment, the customer will have a significantly higher chance of winning the dispute.
What happens if you lose a PayPal dispute as a seller?
What Happens if You Lose a PayPal Dispute? if you lose a PayPal dispute, you lose the cost of the product or service plus fees and overhead. If you have PayPal Seller Protection, PayPal will cover the loss of the product.
Does a PayPal dispute affect the seller?
Simply having a chargeback filed against you will not automatically affect your seller feedback. To help avoid chargeback losses, follow the guidelines outlined in our Seller Protection Policy for Unauthorized Transaction or Item Not Received chargebacks.
Will PayPal cover me if I get scammed?
Buyer protection ensures you get what you pay for. When something goes wrong with your eligible transactions, PayPal Buyer Protection has you covered. Get a full refund if an eligible order isn’t significantly as described, or doesn’t arrive at your doorstep.
How do you win something not as described?
Basically the only way to “Win” is to accept a return and provide a return label. There is NO way to prove the item “is as described”, you can only prove you were/are willing to accept a return for a refund.
What do you do when a buyer says item not as described?
Once the buyer selects INAD you will have to pay for the return shipping or eBay will deduct it from your account, regardless of what you stated in your own listing. Your best bet is to accept the return and issue the return label or you will also receive a defect on your selling account.
Can seller win item not as described?
Does PayPal side with buyer or seller?
Though PayPal will protect buyers, there are also policies which are geared towards the protection of sellers from fraudulent buyers. It is crucial that you understand. Apart from the seller protection, you also need to be careful when transacting to reduce chances of fraudulent transactions.
Does PayPal usually side with the buyer?
In most cases, sites that facilitate buying and selling are always on the buyer’s side which is why instead of waiting until you are dealing with a claim, you should take all the necessary measure to avoid giving the buyer a chance to grab your money before it is in your pocket.