How do I set up an Avaya Communicator?

How do I set up an Avaya Communicator?

Avaya One-X Communicator softphone installation instructions

  1. You will first need to install vcredist x86.
  2. Click Yes.
  3. You are now ready to install the Avaya One-X Communicator software.
  4. Select English as the Language.
  5. Choose I accept the terms in the license agreement and Click Next.
  6. Click Next.
  7. Click Install.

What is Avaya collaboration services?

Avaya offers a complete and integrated workstream collaboration and unified communications solution with cloud-based support that integrates voice, video, chat, messaging, and screen sharing. With one app that does it all, you can step up productivity, speed decision making, and share information quickly and easily.

How do I log into Avaya Communicator?

Start Avaya Softphone

  1. Open the Avaya one-x Communicator program.
  2. Once the program has opened, enter your four-digit office phone extension and Softphone password then select Log In.
  3. On the Existing Login Detected window, select Yes.

What is Avaya 1x Communicator?

Avaya one-X® Communicator is a Unified Communications client that helps enterprise users manage their communications tasks by providing simple, intuitive access to all of their everyday communications tools.

How do I log into my softphone?

From your personal settings, enter Softphone in the Quick Find box, then select My Softphone Settings. Select Automatically log in to your call center when logging into Salesforce .

What is AUX work in Avaya?

An Auxiliary (Aux) work mode indicates that you are logged in as a call center agent without a specified call handling work mode, and are not performing after-call work for the last call. In an Aux work mode, you are not available to receive incoming call center calls.

How do I transfer calls on my Avaya softphone?

To do a warm transfer, place the caller on hold, and then dial the destination extension in the Enter name or number field and press Enter. Once the destination number has been entered, you should now see two calls displayed – the original caller on hold and the new extension that is being called.

What is Avaya communications Manager?

Avaya Aura Communication Manager is an open, extensible IP telephony platform that can be deployed as an IP PBX or feature server supporting a SIP-only environment, or as an evolution server supporting both SIP and non-SIP environments.

What is Avaya one X communicator?

Avaya one-X® Communicator. Avaya one-X® Communicator is a rich Unified Communications client that provides enterprise users with simple, intuitive access to their everyday communications tools. Users can better manage communications tasks, making them more productive, responsive, and accessible regardless of where they are working on any given day.

How do I configure Avaya one to connect to Avaya one?

Step 1: Double click the Avaya one -X icon. “Telephony Setup ” should be the only option checked off. Click “Next” Step 2: Select “H.323” by clicking the bubble next to it. Click “Next”. Step 3: Enter the following information:

How do I refresh settings in the Avaya one-X communicator?

You can also refresh settings manually by clicking the Auto-Configure button in the settings screen. For more information on auto configuration, check out the Avaya one-X Communicator Centralized Administration Tool Guide. You can configure additional settings such as:

How do I connect to Avaya communicator without an Avaya SBC?

For users that have a SIP infrastructure, Communicator can be used via an SBC remote worker configuration to give access to users from anywhere. If you don’t have an Avaya SBC, you can always connect your PC via VPN and use SIP or h.323 protocol.